To maximize the efficiency and effectiveness of our services, we ask that you put away clothing, shoes, toys, dishes, toiletries, and other household items before a visit from our Cleaning Technician. This will allow your Cleaning Technician to focus on cleaning all surfaces and making your home spotless and sparkling.

Your Cleaning Technician will bring all necessary cleaning products and supplies. For sanitary reasons, we require clients to have their own toilet bowl brush in each bathroom. We also ask that you have garbage bags available for any trash bins over ten gallons.

Toilet brushes can be supplied at a cost of $5 per brush. One brush is required for each bathroom. Recurring clients will get a refund for purchased toilet brushes after their 4th recurring clean.

While you do not need to be present for your Cleaning Technician to work their magic, you can of course do whatever works best for you. Please consider sticking around if someone must be present to let our Cleaning Technician into your home.

We require that someone 18 years of age be home if there are any minor children in the household during the time of service.

We have certain requirements in place to safeguard your pets while prioritizing your Cleaning Technician’s comfort and security. We kindly ask you to keep any dogs or cats in your household away from our Cleaning Technicians while they are sprucing up your home. Kenneling or removing them from the home is preferred. You may also keep them behind closed doors. All smaller animals, including reptiles, should be kept in an enclosure during the service. Your Cleaning Technician will not be able to complete your service if an unsecured pet is keeping them from cleaning your home.

Our Cleaning Technician will arrive with a vacuum, but we also understand concerns you may have with using one that has been commonly used in other households. If you prefer to use your personal vacuum, our Cleaning Technicians will be happy to accommodate your request.

We utilize a cleaning duo system. This is done for safety purposes, as well as to ensure your space is cleaned in a timely manner. It also provides an extra set of eyes to inspect for a job well done! A duo will be assigned at your initial clean, and that same duo will clean your house for all future cleans. We won't send anyone new to your house without prior approval from you.

The exact duration of your cleaning session will depend on the type of service you choose. For instance a deep clean is bound to take longer than a recurring standard cleaning as it includes more challenging and time consuming tasks.

Additionally your cleaning service will take more time if you choose to include service add-ons, such as cleaning inside of the oven or inside of the refrigerator. Another factor that will determine the length of your service is the condition and size of your home.

Providing a safe work environment for our Cleaning Technicians is very important. To prioritize the health and safety of our staff, we will abandon services and notify you if we encounter:

• significant amounts of blood, feces, vomit, urine, or any other human or animal bodily fluids

• pests such as fleas, roaches, or bed bugs

• illicit materials or drug paraphernalia

• unsecured weapons

• mold and mildew

Additionally, we will not conduct cleanings in the following areas for any service type:

• bedroom closets and hall closets

• outdoor spaces

• under furniture

• under or around numerous or fragile personal items

• areas beyond the reach of a single-step stool including ceiling fans, tops of cabinets and furniture, and out-of-reach appliances

In rare occasions, we may have to cancel or reschedule a clean for excessively dirty, damaged, or cluttered homes until after the clutter/items have been picked up.

We travel up to 20 miles from Hoover, AL.

We require a 24-hour advance notice for all cancellations. Due to the high demand for our services, we will charge 25% of your fee for all appointments that are cancelled without a 24-hour notice. This fee goes directly to the Cleaning Technician who lost a job that day.

If you happen to find an area where you feel we missed the mark, please get back with us within 24 hours of your completed cleaning to let us know. We will work with you to setup a time to get someone back out to you and target that specific area.

We offer discounts with our recurring services based on cleaning frequency. We also offer 10% discounts to new customers, as well as 10% discounts to recurring members who refer a friend or family member that chooses to use our service.

Yes. If you book a one time clean you already pay for the deep clean price. As long as you book your recurring cleaning to happen within a month of the one time clean you will not have to pay for the deep clean again, and will receive the recurring service price break.

Yes. We are currently licensed in the state of Alabama and are also insured.

It is okay if you do not count the number of additional bathrooms or living spaces correctly. When your Cleaning Technician arrives, they will review areas to be cleaned with you, get a room count, and discuss any discrepancies with you. If the original count is incorrect, you will either be refunded for the the additional room(s), or be asked to pay for the missed room(s).

Due to the discounts being offered with cleaning frequencies, we are unable to offer the option of alternating cleaning areas at each cleaning service.

Yes. We provide both move-in and move-out cleaning services. You can select this service as part of our Deluxe Cleaning Options.

If you are unable to be home at the time of cleaning you can leave a key, or access code for our cleaners to get into your home. If you have a wifi enable garage door our cleaners can also give you a call when they arrive to gain entry through the garage.

We utilize non-toxic, biodegradable soap solutions for general cleaning purposes. These are offered in a citrus scent to make your house clean and refreshing while promoting a toxin free environment.

For disinfecting purposes, 70% isopropyl alcohol is used on touch surfaces in bathrooms.